Returns & Exchanges

At DREAMWEAR, we want you to love your purchase. To help you get the perfect fit, we offer free size and style exchanges.

Please Check Your Size Before Ordering

We encourage all customers to carefully review our Size Guide before placing an order.

If you're between sizes, we recommend sizing up for the most comfortable fit.

Please note: We are unable to offer refunds where the item supplied is correct and the return is due solely to a change of mind or fit preference. Choosing the correct size before ordering will help avoid disappointment.

Free Size & Style Exchanges

If your item isn't quite right, we're happy to exchange it for a different size or style free of charge (subject to availability).

Simply request an exchange, select your preferred size or item, and we'll guide you through the process.

  • Free exchanges on eligible items

  • Exchanges are typically processed within 3–5 working days of receiving your return.

Refunds

Refunds are only available for eligible returns that meet the conditions set out in our Returns & Refund Policy.

To qualify, items must be returned in their original condition and satisfy all return eligibility requirements.

Once your return has been received by our fulfilment team, it will be inspected. If approved, your refund will be issued to your original payment method.

Refund Processing

Inspection & Processing
Refunds are typically processed within 7-10 working days of your return being received.

Funds Returned
Once you receive your refund confirmation email, funds usually appear in your account within 3–5 working days, depending on your bank or payment provider.

Important

Refunds or exchanges are not available for correctly supplied items where the only issue is personal fit preference or a change of mind, as outlined in our Returns & Refund Policy.

We strongly recommend checking the Size Guide before ordering. If you're unsure, sizing up is often the best option.

Where eligible, we always recommend choosing an exchange rather than a refund—it's free, quicker, and gets your new size or style to you as soon as possible.

Eligibility for Returns

Customers have 7 days from the date of delivery to request a return for a refund.

To be eligible for a return:

  • Items must be unworn, unused, and in their original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase is required

Please note:

  • Customers are responsible for all return shipping costs
  • Original shipping charges are non-refundable
  • We recommend using a tracked delivery service, as DREAMWEAR is not responsible for lost return parcels

Order Cancellations & Amendments

As orders are processed quickly, cancellations or amendments cannot be guaranteed once an order has been placed.

If you need to make changes to your order, please contact our Customer Support Team as soon as possible at info@dreamwearldn.com. While we will always try to assist where possible, orders that have already entered processing or dispatch cannot be modified or cancelled.

If your order cannot be amended before dispatch, you may manage this through our returns process once the order has been delivered.

If you need to request a cancellation, please contact us as soon as possible at info@dreamwearldn.com. While we will do our best to assist, orders that have already entered processing or dispatch cannot be cancelled.